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If the problems are caused by the phone itself we will arrange to resend or refund depending on the customer's (your) prefrence.
Please send item back to us through local post office instead of express service like DHL, UPS, TNT, FEDEX...
You need to offer photos or videos to show us the phone is in the same condition as when it was delivered to you, without any other damage or defective parts.
Once we have confirmed the condition the phone should be returned to us. We will refund the price you paid after we have received the phone and checked the condition and the original accessories are included and without any other damages or scratches.
as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process.
If we can't receive the item we can't arrange a replacement or repair.5.
When you return the phone, it should come with all included accessories such as the cable, charger and battery.
If an item is missing we will ask the customer to pay for them.If the phone is faulty due to a manufacturing fault after one month (counted from the date of arrival) but before one year, you are eligible for free repair.Our service team will assess the problem and ask you to provide photos or videos of the issue.We will be in charge of 50% return shipping fee only if it cost more than and is also less than USD.If you dislike the phone for any reason such as the phone's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you.In these cases we will deduct the taxes we need to pay from the refund you will receive.